Help and support

Contact us

Email support@novafrost.co.za. We reply within two working days.

Common questions

My book did not appear on my other device. Your reading position, notes and library list sync between devices, but book files do not pass through our servers. Add the same file on the other device, or restore it from your backup under Sync and backup, and your place and notes will attach to it.

I cannot sign in on a new device. The free plan links two devices. Unlink one under Settings, Linked devices, then sign in again.

A book I emailed did not arrive. Check that the sender address is approved under Settings, Send to library, and that the file is EPUB, PDF, MOBI, AZW, CBZ, CBR or TXT and under 50 MB.

How do I delete my account? In the app under Settings, Account, Delete account, or on the account deletion page.

Frostmark eReader privacy details are in our privacy policy.